access and use of our various websites, APIs, email notifications, applications buttons
and widgets (collectively referred to as the “Site”), and purchase of our services and
products, and any information, text, graphics, photos or other materials uploaded,
downloaded or appearing on the Site. Your access to and use of the Site signify your
all other applicable terms referenced herein absolutely.
1.2. To use the Site and purchase our services and products, you must be fully legally
competent, or act with the consent of your legal representative.
1.3. It may be necessary for you to set up an OKiBOOK account in order to use certain
services and products. To register, you are required to enter a valid email address and
password. You are obliged to protect your information from unauthorised access and
to prevent access to your account by third parties. You must also provide true,
accurate and complete information.
2. Information about us
The Site is provided and operated by OKiBOOK Limited. We are a limited liability
company registered in Hong Kong with company number 2339996 and having our
registered office at 16/F, SML Tower, 165 Hoi Bun Road, Kwun Tong, Kowloon, Hong
3. Other applicable terms
apply to your use and purchase of our services and products.
data we collect from you, or that you provide to us. By using the Site, you consent to
such processing and you warrant that all data provided by you are accurate. You
understand that through your use of the Site you consent to the collection and use (as
this information both within and outside of Hong Kong for storage, processing and use
by us. As part of providing you our services and products, we may need to provide
you with certain communications, such as service announcements and administrative
messages. These communications are considered part of our services and your
OKiBOOK account, which you may not be able to opt-out from receiving.
4. Restaurant reservation
4.1. You can make online reservations via the Site with restaurants which have subscribed
to our services and accept online table booking through our reservation system (each
a “Restaurant” and collectively “Restaurants”). The reservation is agreed exclusively
between the Restaurant and you under mediation by us, whereby we do not act as an
agent or representative, but only as a messenger. You shall ensure the accuracy of all
information provided in connection with your reservation, including without limitation
the intended dining date and time, number of diners and your contact details.
4.2. Our reservation function is a service provided free of charge to you. Part of the
reservation function is an automatic check of the Restaurant’s expected available
capacity at the time of the desired reservation. This expected available capacity is
calculated at the time of your request, and is based on saved settings, existing
reservations and other settings of the Restaurant. The Restaurants are exclusively
responsible for maintaining and keeping their settings up to date. Outside the
technical functioning of our reservation service, we accept no risk for availability or
the success of reservations with the Restaurant chosen by you.
4.3. Under no circumstances shall we entertain a reservation request for a dining time
which is less than the time as determined by the relevant Restaurant.
4.4. By making a reservation through our system, you acknowledge and agree that the
information (including but not limited to your name, email address, telephone number
and special request(s) (if any)) which you provide in your reservation request is
necessary for the processing of your reservation and will be passed on to the relevant
Restaurant. In no event shall we be responsible or liable to you for any subsequent
use of such information by the Restaurants which has been properly passed on to
4.5. Some of the Restaurants may require your credit card information, including
cardholder’s name, card number and expiry date, for security purposes or holding an
amount, as designated by the related Restaurant, as deposit to guarantee your
reservation for a particular timeslot.
reservations is expressly prohibited. Where you provide us with information relating
to any third party, you shall be responsible for obtaining such third party’s prior
consent to the disclosure of the same to us, and you warrant that such third party has
agreed to the collection and use of the said information in accordance with these
4.7. Upon acceptance of your reservation by the relevant Restaurant, you will receive from
us a confirmation email at your designated email account setting out the particulars of
the reservation. For the avoidance of doubt, the reservation confirmation will serve as
the Restaurant’s acceptance of your booking of table but may not necessarily indicate
its promise to satisfy your special request made under the reservation, if any.
4.8. You may vary or cancel your reservation via our system. If your variation or
cancellation of the reservation is accepted by the relevant Restaurant, you will receive
from us a revised reservation confirmation or confirmation of cancellation of
reservation (as the case may be) in the form of email at your designated email account.
4.9. We make no guarantee that any of your requests in respect of a reservation (including
the special request made thereunder, if any) or variation or cancellation thereof made
in accordance herewith will be timely processed or accepted by the relevant
Restaurant. We do not accept any liability whatsoever and howsoever arising from or
in connection with any delay in the processing or non-acceptance of your request on
the part of the relevant Restaurant.
4.10. You shall honour your reservation by patronising the relevant Restaurant on the dining
date at the time specified in the reservation confirmation, unless you have cancelled
4.11. If unable to honour a reservation, you must cancel as soon as possible and in
accordance with any cancellation policy of the Restaurant. Other rights
notwithstanding, we reserve the right to deactivate the reservation function and/or
other services for you if you do not honour several reservations without cancelling
them (“no show”), if we have already informed you hereof to no effect. The
Restaurant’s rights relating to reservations or no shows remain unaffected.
4.12. We reserve the right to cancel any reservation made by you, in which event, we shall
notify you of it by email. We shall not be liable for any consequences of such
cancellation howsoever arisen.
5.1. Price and other information of goods or services presented on the Site are only an
invitation to offer and your order shall be deemed as an offer to buy from us the
products or services you have specified at the price stated for the same. All orders
placed through the Site are subject to our acceptance. You cannot change or cancel
an order once it has been submitted, even if our acceptance or rejection of your order
is still pending.
5.2. We will use all reasonable commercial endeavours to ensure the supplies of services
or products listed on the Site. If any product cannot be provided to you since it is out
of stock, we will contact you and try to replace it with similar products. Otherwise,
the product will be deleted from the order and the bill will be adjusted accordingly.
5.3. All orders are subject to final confirmation based on the stocks of related products. If
we cannot provide any of the ordered products, we will contact you through phone
call or email before delivery, and we reserve the right to cancel the order.
for any other legitimate reason, and without any liability to you or anyone else.
6. Price and availability
All prices are shown in Hong Kong Dollars. We will do our best to ensure that you
have timely and accurate product pricing and availability information when you order.
We will notify you if there are any changes to product pricing and availability after you
have submitted your order, and you will have the option to cancel your order as a
result of any such changes. At the time of your order, we will provide you a quote for
delivery charges for the initial shipment. For orders involving multiple shipments over
time, the delivery charges for future shipments will be based on the cost at the time of
7. Delivery of products
7.1. You are responsible for verifying the accuracy of the delivery address and, in the case
of the purchase of any alcohol, for ensuring that someone 18 or older receives the
7.2. Any individual at the delivery address who accepts a delivery from us is presumed to
be authorised to receive such delivery. In cases in which you have designated an
alternative receiver, such person shall accept the delivery under all of the same terms
and conditions that would apply had you accepted the delivery yourself.
7.3. You are responsible for inspecting all products you receive from us for any damage or
other issues upon delivery. Following delivery, you are solely responsible for the
proper and safe storage of the product.
7.4. We depend on commercial delivery or courier services to deliver products to you. Any
delivery dates we provide are based on their estimated delivery times. Actual delivery
dates may be sooner or later than estimates for reasons beyond our control (including
inclement weather or failures of the delivery services). All products purchased from
us will be subject to a shipment contract with the third-party delivery services. Title to
and the risk of loss of such products pass to you upon our delivery of the products to
the third-party delivery service.
8. Purchase of vouchers
8.1. If you purchase a voucher, we act an as agent in selling the voucher on behalf of a
merchant. As issuer of the voucher, the merchant shall be solely responsible for any
and all loss, injuries, illnesses, damages, claims, liabilities and costs suffered by or in
respect of a customer, caused in whole or in part by the merchant or its products and
services. By purchasing a voucher, you acquire the right to print a voucher issued by
the participating merchant and to use the voucher according to its terms and these
damage, loss, accident, expense, or any other claim arising from involvement in any
goods or services provided by the merchant.
8.2. Each voucher may have specific terms associated with the voucher, which will be
presented to you before you commit to purchase the particular voucher.
8.3. Vouchers are subject to availability and each voucher can only be used once.
8.4. In some situations you must telephone or email the merchant in advance of your
intention to use or redeem your voucher and quote the unique voucher number at the
time of making the booking.
8.5. Vouchers are non-refundable and cannot be exchanged, either fully or in part for cash
of any amount.
8.6. The voucher’s expiry date is shown on the voucher and is valid up to and including the
8.7. Vouchers are issued by email to the address specified at time of purchase and can be
sent to either the purchaser or to the gift recipient, subject to the purchaser’s
preference. It is the responsibility of the purchaser to provide a correct and accurate
email address. We are not liable or responsible for any loss suffered as a result of a
voucher via email being blocked by filters or firewalls, or where an incorrect email
address has been entered by the purchaser.
8.8. Once a voucher has been purchased and sent to the designated recipient, we shall
not be responsible if the voucher is lost, stolen, destroyed or used without the
8.9. The merchant and we reserve the right to cancel issued vouchers, close user accounts,
and/or request alternative forms of payment if a fraudulently obtained voucher is
redeemed or used to make purchases.
9. Payment and billing information
9.1. By providing a credit card or other payment method that we accept, you represent
and warrant that you are authorised to use the designated payment method and that
you authorise us (and our third-party payment processor) to charge you via your
payment method for the total amount of your purchase (including any applicable
taxes, delivery charges, and other charges).
9.2. If the payment method cannot be verified, is invalid or is otherwise not acceptable,
your order may be suspended or cancelled. You must resolve any problem we
encounter in order to proceed with your order.
9.3. If you fail to pay any fees or charges when due or if a redelivery fee or restocking fee is
imposed, you authorise us to charge such amount directly to the payment method you
used for your order, and we may suspend or terminate your ability to order products.
You are responsible and liable for any fees, including legal fees and collection costs,
that we may incur in our efforts to collect any unpaid balances from you.
10. No Resale or commercial purchases
We sell and provide our services and products to you for your lawful, bona fide and
personal enjoyment. You are not permitted to resell or otherwise use our services or
products for commercial purposes.
11. Returns and refunds
11.1. If you are dissatisfied with a food/ beverage product you purchased through the Site,
please contact our customer service within seven (7) days of the date you receive the
product. We may require the return or photographic documentation of any product
with which you are dissatisfied before we take any action. Any such action is at our
11.2. If you are dissatisfied with any non-food/ beverage product you purchased through
the Site, you may return the product (which must be in new and unused condition in
its original packaging and with any tags still attached) within thirty (30) days of the
date you received the product by contacting our customer service and following the
shipping instructions we supply. Return shipping is at your expense. After we receive
your returned product, we will issue you a refund for the price you paid for the
product (less any applicable shipping and handling charges). If you do not comply with
the terms of this section, you will be ineligible to receive a refund.
12. Intellectual property
All intellectual property on the Site which includes materials protected by copyright,
trade mark, or patent laws is owned by us. All trade marks, service marks and trade
names are owned and registered by us. All content on the Site including but not
limited to text, software, scripts, code, designs, graphics, photos, sounds, music,
videos, applications, interactive features and all other content is a collective work
under the copyright laws of Hong Kong and other countries and is the proprietary
property of us. You may not use, copy, reproduce, republish, upload, post, transmit,
distribute, or modify our trade marks in any way, including in advertising or publicity
pertaining to distribution of materials on the Site, without our prior written consent.
The use of our trade marks on any other website or network computer environment,
for example the storage or reproduction of (a part of) the Site in any external Internet
site or the creation of links, hypertext or hyperlinks between the Site and any other
Internet site, is prohibited without our express written consent.
13.1. ALL SERVICES AND PRODUCTS ARE PROVIDED ON AN “AS IS” BASIS WITHOUT
WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED OR STATUTORY. WE DISCLAIM
ALL WARRANTIES AS TO THE SERVICES AND PRODUCTS, EXPRESS OR IMPLIED,
INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AS WELL AS
ANY WARRANTIES THAT MAY ARISE FROM TRADE USAGE, CUSTOM OR COURSE OF
DEALING. IN THE EVENT OF AN ERROR ON THE SITE, IN AN ORDER CONFIRMATION, IN
PROCESSING OR DELIVERING AN ORDER OR OTHERWISE, WE RESERVE THE RIGHT TO
CORRECT SUCH ERROR AND REVISE YOUR ORDER ACCORDINGLY (INCLUDING
CHARGING THE CORRECT PRICE) OR TO CANCEL YOUR ORDER AND ISSUE YOU A
REFUND. We attempt to display the information about our services and products,
including product images, pricing, and nutritional information, on the Site as
accurately as we can. However, we do not guarantee the accuracy, completeness,
suitability or validity of such information. Further, the services, products and other
materials you receive in your order may vary (in appearance or otherwise) from the
services, products and materials that you viewed on the Site due to factors such as
constraints of computers and their ability to render images accurately, modifications
or replacements of ingredients, and variability in preparation methods and equipment.
WE ARE NOT RESPONSIBLE FOR ANY CLAIMS RESULTING FROM YOUR RELIANCE ON
13.2. THE SITE MAY CONTAIN INFORMATION ABOUT SERVICES OR PRODUCTS THAT ARE
NOT AVAILABLE IN EVERY LOCATION. A REFERENCE TO A SERVICE OR PRODUCT ON
THE SITE DOES NOT IMPLY OR GUARANTEE THAT IT IS OR WILL BE AVAILABLE IN YOUR
LOCATION OR AT THE TIME OF YOUR ORDER.
To the fullest extent permitted by applicable law, you agree to indemnify, defend and
hold harmless us, and our past, present and future employees, officers, directors,
contractors, consultants, equity-holders, suppliers, vendors, service providers, parent
companies, subsidiaries, affiliates, agents, representatives, predecessors, successors
and assigns, from and against all actual or alleged claims, damages, awards, judgments,
losses, liabilities, obligations, penalties, interest, fees, expenses (including, without
limitation, legal fees and expenses) and costs (including, without limitation, court
costs, costs of settlement and costs of pursuing indemnification and insurance) of
every kind and nature whatsoever suffered or incurred by us, whether in tort, contract
or otherwise that are caused by, arise out of or are related to (a) your use or misuse of
the rights of another, and (d) any third party’s use or misuse of our services or
products provided to you. You agree to promptly notify us of any third-party claims
and cooperate with us in defending such claims. You further agree that we shall have
control of the defence or settlement of any third-party claims. This indemnity is in
addition to, and not in lieu of, any other indemnities (if any) set forth in a written
agreement between you and us.
15. Limitation of liability
15.1. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (A) IN NO EVENT SHALL WE
BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR
PUNITIVE DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, LOSS OF
REVENUE, INCOME OR PROFITS, LOSS OF DATA, LOSS OR DIMINUTION IN VALUE OF
ASSETS OR SECURITIES, OR DAMAGES FOR BUSINESS INTERRUPTION) ARISING OUT OF
OR IN ANY WAY RELATED TO THE PURCHASE OR USE OF ANY OF OUR SERVICES OR
REGARDLESS OF THE FORM OF ACTION, WHETHER BASED IN CONTRACT, TORT
(INCLUDING, BUT NOT LIMITED TO, SIMPLE NEGLIGENCE, WHETHER ACTIVE, PASSIVE
OR IMPUTED), STRICT PRODUCT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE
THEORY (EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE);
AND (B) OUR MAXIMUM AGGREGATE LIABILITY FOR YOUR DIRECT, OUT-OF-POCKET
PRODUCT OR SERVICE PURCHASES SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID
BY YOU UNDER THE ORDER(S) GIVING RISE TO YOUR CLAIM.
15.2. In addition, in no event shall we be liable for any failure of performance due to
circumstances outside our control, including, but not limited to, acts of God, war,
terrorism, health concerns, riots, demonstrations, travel restrictions, industrial
disputes, major disruption of transport system, communications failures, theft,
destruction or unauthorised access to our records, programmes or systems.
15.3. The foregoing limitations shall apply even in the event your remedies hereunder fail of
their essential purpose, and the foregoing shall constitute our sole liability and
obligation in respect hereof, regardless of the form of action, whether based on
contract, tort, strict product liability or any other legal or equitable theory.
16.1. As a service provided to viewers, the Site may provide hyperlinks to other websites
that are not operated or controlled by us. We are not responsible for the legality,
accuracy or functionality of the content of such websites.
16.2. It is strictly forbidden to create any hyperlink to the Site without our prior written
17. Changes of terms
notice or liability to you. By continuing to use the Site and purchase our services or
18. Applicable laws
Hong Kong and the courts of Hong Kong shall have jurisdiction over disputes over
19. English version prevails
If there is any inconsistency or ambiguity between the English and Chinese versions of